Terms & Conditions

Mentoro.com is dedicated to enhancing lives through accessible learning experiences at affordable rates. Our mission is to curate the finest educational resources, fostering engaging interactions that empower individuals worldwide. We provide a platform for both instructors to create and share educational content, and students to access a diverse array of learning materials. Our goal is to ensure students receive the highest quality education at competitive prices, with regularly updated learning modules. Additionally, we offer online tutors the opportunity to showcase their expertise and provide the best offers within our platform, creating a dynamic environment for learning and growth.

Our website and apps may transmit information regarding your browsing and app usage to third-party service providers who support the Mentoro platform. By utilizing our services, you implicitly consent to these data transmissions.

An account is necessary for engaging in most activities on our platform. It's crucial to safeguard your password, as you are accountable for all actions linked to your account. If you suspect unauthorized access to your account, please promptly notify our Support Team.

To utilize Mentoro.com, you must have reached the age of consent for online services in your respective country.

An account is essential for most activities on our platform, including content purchase, access, and submission for publication. When creating and maintaining your account, it's imperative to furnish accurate and comprehensive information, notably a valid email address. You bear full responsibility for your account and all associated activities, including any detrimental consequences arising from unauthorized access. Thus, exercising caution with your password is paramount. Account transfer to another party or the use of someone else's account is strictly prohibited.

Should you require access to an account, we will only grant such access upon sufficient verification of ownership. In the unfortunate event of a user's demise, their account will be promptly closed.

To utilize Mentoro and its services, both students and instructors must be at least 18 years old. If you're under 18 but meet the age requirement for online service consent in your jurisdiction, you're not eligible to create an account independently. However, we encourage you to involve a parent or guardian to create an account and assist you in accessing appropriate content. Individuals below the age of consent for online services are prohibited from creating a Mentoro account.

Any accounts found to be in violation of these regulations will be promptly terminated. Additionally, in accordance with our Instructor Terms, identity verification may be required prior to content submission for publication on Mentoro.

Content Enrolment:

When you enroll in a course or any other content, you receive a license from us allowing you to access it solely through the Mentoro Services. It is strictly prohibited to transfer or resell the content in any manner. Typically, we provide a lifetime access license, unless circumstances require us to disable the content due to legal or policy considerations or for enrollments via Subscription Plans.

According to our Instructor Terms, content published by instructors on Mentoro is exclusively accessible to purchasing students and may not be used for any other intent. Students are strictly prohibited from duplicating course material or sharing it with others. Access to the content is restricted to the registered email IDs of students on Mentoro.com.

In legal terms, Mentoro.com hereby grants you, as a student, a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all requisite fees. This license is solely for your personal, non-commercial, and educational use through the Services, in accordance with these Terms and any applicable conditions or restrictions associated with the specific content or feature of our Services. All other uses are expressly prohibited.

You are expressly prohibited from reproducing, redistributing, transmitting, assigning, selling, broadcasting, renting, sharing, lending, modifying, adapting, editing, creating derivative works of, sublicensing, or otherwise transferring or using any content, unless explicit permission is granted in a written agreement signed by a Mentoro authorized representative. This prohibition extends to content accessible via any of our APIs.\

We typically grant a lifetime access license to our students upon enrollment in a course or other content. However, we retain the right to revoke any such license to access and use content at our discretion or as required by legal or policy obligations. This may occur, for instance, if access to the content must be disabled due to copyright complaints or violations of our Trust & Safety Guidelines.

It's important to note that this lifetime access license does not extend to enrollments via Subscription Plans or to additional features and services associated with the course or content in question.

Pricing:

The pricing of content on Mentoro is determined in accordance with the selective pricing policy of instructors. It's important to note that the price of content offered on the Mentoro website may not always align exactly with the price offered on our mobile or TV applications, owing to the pricing systems and policies of mobile platform providers, particularly regarding sales and promotions implementation.

Periodically, we conduct promotions and sales for our content, during which specific content may be available at discounted prices for a predetermined duration. The applicable price for content will be the price displayed at the time of completing the purchase (at checkout). Additionally, prices for particular content may vary for registered or logged-in users compared to users who are not logged in, as certain promotions may be exclusively accessible to new users.

Payment:

You acknowledge and agree to be responsible for paying the fees associated with the content you purchase, and hereby authorize us to charge your debit or credit card, or process other designated means of payment (such as direct debit or mobile wallet) for said fees. Mentoro collaborates with reputable payment service providers to offer you convenient payment methods in your respective country while ensuring the security of your payment information. We may update your designated payment methods using information provided by our payment service providers. For further details, please refer to our Privacy Policy.

By making a purchase, you agree not to utilize invalid or unauthorized payment methods. In the event of a payment method failure, resulting in your continued access to the content you've enrolled in, you agree to remit the corresponding fees to us within 30 days of notification. We reserve the right to disable access to any content for which we have not received adequate payment.

Refund policy:

In the event that we determine a genuine mistake on your part and decide to issue refund credits to your account, said credits will be automatically applied towards your next content purchase on our website. However, they cannot be utilized for purchases made through our mobile or TV applications. Refund credits may be subject to expiration if not utilized within the specified period and hold no cash value, unless otherwise mandated by applicable law.

At our discretion, should we suspect abuse of our refund policy, such as significant consumption of the content subject to refund or previous instances of refund requests, we reserve the right to deny your refund, impose restrictions on future refund requests, suspend your account, and/or prohibit all future use of the Services. In the event of account suspension or content access restriction due to violation of these Terms.

Gift and Promotional Codes:

Mentoro or our partners may provide students with gift and promotional codes. These codes may entitle you to redeem gift or promotional credits, which will be applied to your Mentoro account. Subsequently, these credits may be utilized to purchase eligible content on our platform, contingent upon the terms associated with the provided codes. Alternatively, certain codes may be directly redeemable for specific content.

Content and Behavior Rules:

You are obligated to utilize Mentoro solely for lawful purposes. You assume full responsibility for all content you post on our platform. It is imperative that any reviews, questions, posts, courses, and other content you upload adhere to our established Guidelines.

Precautionary guidelines:

You shall not access or utilize the Services, or create an account, for unlawful purposes. Your use of the Services and conduct on our platform must align with the pertinent local or national laws and regulations of your jurisdiction. It is your sole responsibility to be knowledgeable about and compliant with such applicable laws and regulations.

As a student, the Services afford you the opportunity to pose inquiries to instructors of courses or other enrolled content, as well as to furnish reviews of said content. In certain instances, instructors may extend invitations for the submission of content, such as 'homework' or tests. You must refrain from posting or submitting any material that is not your own.

Content ownership:

You maintain ownership of the content you post on our platform, including your courses. We reserve the right to share your content with anyone through any media, including promoting it via advertising on other websites.

The content you post as a student or instructor, including courses, remains your intellectual property. By posting courses and other content, you grant us permission to reuse and share it, but you do not relinquish any ownership rights you may have over your content. If you are an instructor, it is imperative to comprehend the content licensing terms delineated in the Instructor Terms.

By posting content, comments, questions, reviews, and by submitting ideas and suggestions for new features or improvements, you grant Mentoro authorization to utilize and distribute this content, sharing it with anyone as deemed appropriate. We reserve the right to distribute, promote, and make modifications or edits to the content on any platform and in any media.

Using Mentoro at Your Own Risk:

Anyone can utilize Mentoro to create and publish content, facilitating interaction between instructors and students for teaching and learning purposes. As with other platforms enabling content posting and interaction, there exists inherent risk associated with the use of Mentoro.

Given our platform model, we do not engage in the review or editing of content for legal compliance, and we are not equipped to assess the legality of content. We do not exercise editorial oversight over the available content and, therefore, cannot guarantee its reliability, validity, accuracy, or truthfulness in any capacity. Your reliance on information provided by an instructor is entirely at your own risk.

Through your use of the Services, you may encounter content that is deemed offensive, indecent, or objectionable. Mentoro bears no responsibility for shielding you from such content and assumes no liability for your access or enrollment in any course or other content, to the extent permitted by applicable law. This extends to content related to health, wellness, and physical exercise. You acknowledge the inherent risks and hazards associated with such content, and by accessing it, you willingly assume these risks, including the risk of illness, bodily injury, disability, or death. You bear full responsibility for the decisions you make prior to, during, and following your access to the content.

Through the utilization of our Services, you may encounter content that could be perceived as offensive, indecent, or objectionable. Mentoro holds no responsibility for shielding users from such content and assumes no liability for their access or enrollment in any course or other content, to the extent permitted by applicable law. This disclaimer extends to content pertaining to health, wellness, and physical exercise. Users acknowledge the inherent risks and hazards associated with such content and, by accessing it, voluntarily assume these risks, including the risk of illness, bodily injury, disability, or death. Users assume full responsibility for the decisions made before, during, and after accessing the content.

When engaging in direct interaction with other users, users must exercise caution regarding the dissemination of personal information. While we impose restrictions on the types of information instructors may request from students, we do not govern the actions of users with regard to information obtained from other platform users. Users are advised against sharing their email or other personal information for their own safety.

General rule:

While accessing or utilizing the Mentoro platform and Services, you are prohibited from engaging in the following activities:

- Accessing, tampering with, or utilizing non-public areas of the platform (including content storage), Mentoro computer systems, or the technical delivery systems of Mentoro service providers.

- Disabling, interfering with, or attempting to circumvent any platform features related to security, or probing, scanning, or testing the vulnerability of any of our systems.

- Copying, modifying, creating derivative works of, reverse engineering, reverse assembling, or otherwise attempting to discern any source code of or content on the Mentoro platform or Services.

Subscription TermsSubscription Services: [Platform Name] offers subscription services that provide users with unlimited access to content for the duration of their subscription period, which may be monthly, semi-annually, or annually ("Subscription").Subscription Period: The Subscription period begins on the date the subscription is activated and continues for the duration of the selected subscription term, unless cancelled in accordance with these Terms.Payment: Users agree to pay the applicable subscription fee as set forth on the Platform at the time of subscription activation. Payment for the Subscription shall be made in advance and is non-refundable, except as otherwise provided herein.Automatic Renewal: Unless cancelled, Subscriptions will automatically renew at the end of each subscription term for a subsequent term of the same duration, and the applicable subscription fee will be charged to the payment method on file.Cancellation: Users may cancel their Subscription at any time by accessing their account settings on the Platform. Cancellation will be effective at the end of the then-current subscription term, and users will retain access to content until the end of the term.Changes to Subscription Terms: [Platform Name] reserves the right to modify or revise the subscription terms, including pricing and subscription periods, at any time. Users will be notified of any changes to the subscription terms prior to renewal.Termination: [Platform Name] reserves the right to terminate or suspend a user's Subscription at any time and for any reason without prior notice.Governing Law: These Subscription Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions. Contact Information: If you have any questions or concerns about these Subscription Terms, please contact us at [Contact Email].By activating a Subscription, you acknowledge that you have read, understood, and agree to be bound by these Subscription Terms. If you do not agree to these Subscription Terms, you may not activate a Subscription.

Instructor TermsRevenue Sharing: As an instructor on [Platform Name], you will receive 70% of the income generated from sales of your courses, while the platform retains 30% as a service charge.Course Promotion: Instructors have the opportunity to advertise their courses for free on the platform. Additionally, courses with the best reviews will be featured prominently, and instructors may be included in student suggestion lists to increase visibility.Content Formats: Instructors have the option to offer various formats of educational content, including live courses, webinars, and pre-recorded videos.Email Contacts: For assistance or inquiries, instructors may contact customer support at info@mentoro.co.in or admin@mentoro.co.in.Subscription Access: Users who subscribe to courses on the platform will have access to the content for the duration of their subscription period. There will be no access beyond the subscription period, and subscription fees are non-refundable.Course Categories: Courses are divided into two categories:Standard Courses: Priced between ₹400 and ₹1,100.Premium Instructor Plan: Available for ₹1,999, allowing instructors to price their courses between ₹1,100 and ₹4,999. Instructors on this plan have control over pricing and may switch to the standard plan once every 6 months.By becoming an instructor on [Platform Name], you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at the provided email addresses. info@mentoro.co.in